pkokoo Privacy Policy — Your Information Is Completely Safe

This Privacy Policy ("Policy") is established by pkokoo ("we", "our", or "Platform") and applies to users ("you" or "user") of the website https://pkokoo.cam and related services. By using pkokoo's services, you are considered to have fully accepted the terms of this Privacy Policy. We place the highest priority on protecting your personal information and are committed to maintaining complete transparency about how it is managed.

1 What Information We Collect

In the process of registering an account and using services at pkokoo, we collect the following types of information:

1.1 Personal Identity Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport number (when identity verification is required)

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account details (for transaction processing only)
• Bank account details (where applicable)
• Deposit and withdrawal history

1.3 Technical and Usage Information

• IP address and device type
• Browser type and operating system
• Site visit times and session information
• Clicks, page views, and navigation patterns
• Game play history and betting activity

2 How Collected Information Is Used

pkokoo uses collected information only for legitimate and specific purposes, as follows:

2.1 Service Delivery and Operation

Basic identity information is used to create, verify, and manage your account. Financial information is used for processing transactions, paying out winnings, and distributing bonuses.

2.2 Security and Fraud Prevention

Technical information is analyzed to prevent fraudulent activity, account hacking, and unauthorized access. This information also helps identify multiple accounts held by the same person.

2.3 Customer Service Improvement

Usage-related information is used to improve your experience, analyze site performance, and provide customized offers.

2.4 Fulfilling Legal Obligations

Information may be retained and provided as necessary to comply with applicable laws and regulations and to fulfill legitimate requests from authorities.

2.5 Communication and Promotions

You may be contacted by email or SMS to inform you about new offers, bonuses, tournaments, or important policy changes. You may opt out of these communications at any time.

3 Cookies and Tracking Technology

The pkokoo website uses cookies and similar technologies to function properly and to improve the user experience.

3.1 Types of Cookies

• Essential Cookies: Ensure the basic functionality of the site (login sessions, security) — these cannot be disabled.
• Functional Cookies: Remember your preferences (language, settings).
• Analytics Cookies: Analyze page views and traffic patterns on the site — but no personal identity is attached.

You can limit or disable optional cookies through your browser settings. However, some features may not work properly as a result.

4 Sharing Information with Third Parties

pkokoo never sells or commercially distributes your personal information. However, in specific circumstances, limited information may be shared with the following parties:

4.1 Payment Processors

The minimum necessary information to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant payment service providers.

4.2 Game Software Providers

Pragmatic Play, PG Soft, JILI, Spribe, and other game providers may receive limited technical information to operate their games. They do not independently use this information for personal identification.

4.3 Legal Obligations

Information may be provided in response to valid court orders, lawful requests from investigative authorities, or applicable legal requirements.

4.4 Business Changes

In the event of a company merger, acquisition, or restructuring, user information may be transferred. However, you will be notified in advance in such situations.

5 Information Security Measures

pkokoo follows industry-standard security practices to keep your personal and financial information secure:

• SSL Encryption: All data transmission on the site is protected with 256-bit SSL encryption.
• Secure Servers: Your information is stored on firewall-protected servers.
• Restricted Access: Only authorized personnel may access personal information.
• Regular Audits: Security measures are regularly reviewed and improved.
• Fair Play Policy: All gaming activity is conducted in a verifiable and transparent manner.

However, no data transmission over the internet is completely secure. While we strive to ensure the highest level of protection, we cannot guarantee complete security. It is your responsibility to keep your account password private and to report any suspicious activity to us.

6 Information Retention Period

pkokoo retains your information only for as long as necessary:

6.1 Active Accounts

Relevant information is retained for the entire period your account remains active. Even after an account is closed, certain information may be retained for up to five years due to legal obligations.

6.2 Transaction Records

Financial transaction information is retained for the long term for legal and audit requirements.

6.3 Voluntary Deletion

If you wish to close your account and have your information deleted, please contact our support team. However, we reserve the right to retain information that is required to be kept due to legal obligations.

7 Your Rights

As a pkokoo user, you have the following rights over your own information:

7.1 Right to Access Information

You have the right to know what information we hold about you. You can find this out by logging into your account or by contacting our support team.

7.2 Right to Correct Information

You have the right to correct any inaccuracies in your information. This can be done through your account settings or via our support team.

7.3 Opt-Out of Promotional Communications

If you do not wish to receive marketing or promotional communications, use the "Unsubscribe" option at the bottom of any email or notify our support team directly.

7.4 Right to Close Account

You may request to close your pkokoo account at any time. Details are available on our Responsible Gaming page.

8 Privacy of Minors

pkokoo is for persons aged 21 and above only. We do not knowingly collect or process information from any minor.

Age verification is in place at the time of registration. If it comes to our attention that information of a minor is held by us, it will be deleted immediately and the associated account will be closed.

If you become aware that a minor has created an account on pkokoo, please notify our support team immediately.

9 Privacy Policy Changes

pkokoo may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notice will be sent to your registered email.
• If you continue using pkokoo after the changes, you will be considered to have accepted the new policy.

You are advised to visit this page regularly.

10 Contact Us

If you have any questions, complaints, or requests regarding the Privacy Policy, please contact us through any of the following means: