pkokoo Terms and Conditions

1 Introduction and Definitions

Welcome to the pkokoo platform. These terms and conditions ("Terms") form a binding legal agreement between pkokoo and every player ("User") who uses this website. By accessing the platform through the pkokoo.cam website, mobile version, or any other channel, you agree to these Terms.

The key terms used in these Terms are defined as follows:

• "Platform" — The pkokoo.cam website and all associated services.
• "User" or "Player" — Any person who creates an account on pkokoo and uses its services.
• "Account" — A personal user account registered on the platform.
• "Wager" or "Bet" — The amount of money placed by a user to participate in a game.
• "Winnings" — The money received upon successfully winning a bet in a game.
• "Bonus" — A promotional offer or additional credit provided by pkokoo.

2 Account Registration

Creating a valid account is required to play games or place bets on pkokoo. You must provide accurate and truthful information during the registration process.

2.1 Registration Requirements

• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• The name, address, email, and phone number provided at registration must be accurate and consistent with your real identity.
• If an account is created with false or incomplete information, pkokoo reserves the right to suspend or close that account at any time.
• Keeping your account password confidential is your responsibility. Allowing any third party to use your account is prohibited.

2.2 Account Security

If you suspect unauthorized access to your account, notify the pkokoo support team immediately. Use a strong password and change it regularly to keep your account secure.

3 Age Verification and Identity Confirmation

pkokoo is a platform for users aged 21 and above only. Account creation and use by minors is strictly prohibited.

3.1 Age Verification Process

• At the time of account creation, the user must confirm that they are 21 years of age or older.
• pkokoo may at any time request a copy of a National ID (NID), passport, or birth registration certificate.
• If the required documents for verification are not submitted on time, the account may be kept suspended.

3.2 Identity Verification (KYC)

pkokoo may carry out a KYC (Know Your Customer) process for withdrawals above a certain amount or when suspicious activity is detected. The following documents may be requested during this process:

• A clear photo of a National ID or passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method.

4 Deposits and Withdrawals

pkokoo supports the most popular payment methods in Bangladesh. All financial transactions are processed securely through SSL encryption.

4.1 Deposit Rules

• Minimum deposit amount: ৳200 for each method.
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposited funds are generally added to the account instantly.
• Deposits may only be made from a payment account registered in your own name.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳800.
• Withdrawal processing time: generally completed within 15 minutes to 2 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• All wagering requirements on active bonuses must be met before making a withdrawal.
• Withdrawals of large amounts may be delayed if KYC verification has not been completed.

4.3 Suspicious Transactions

If money laundering or fraudulent activity is suspected, pkokoo reserves the right to suspend the transaction and notify the relevant authorities.

5 Bonuses and Promotions

pkokoo offers various bonuses and promotional offers to its players. Each offer has specific terms and conditions that should be read carefully before accepting.

5.1 Welcome Bonus

New players will receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 10x.

5.2 General Bonus Terms and Conditions

• A bonus may only be used once and cannot be shared with anyone else.
• Bonus funds cannot be withdrawn until the wagering requirements have been met.
• pkokoo reserves the right to cancel or modify any bonus at any time.
• Attempting to collect bonuses through multiple accounts or by fraudulent means will result in account closure.
• Each promotion has its own expiry period — if not used in time, the bonus will expire.

5.3 VIP Program

Regular players can participate in pkokoo's VIP program. There are three tiers:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.8% weekly cashback.

Advancement to a higher tier depends on your gaming activity and participation.

6 Gaming Rules

All games on pkokoo are conducted fairly and impartially. Our game providers use world-class technology.

6.1 General Gaming Rules

• All game outcomes are determined by a Random Number Generator (RNG), which is completely fair and impartial.
• If a game is left incomplete due to a technical fault or disconnection, pkokoo will make a decision in accordance with the relevant rules.
• If any dispute arises over a game result, pkokoo's decision will be considered final.
• Before participating in any game, please read the specific rules for that game.

6.2 Prohibited Activities

• Any form of cheating, hacking, or software manipulation is strictly prohibited.
• Attempting to gain an advantage by using multiple accounts simultaneously is prohibited.
• Bonus arbitrage or bonus abuse is considered a prohibited activity under pkokoo's policies.
• Colluding or coordinating with others to manipulate outcomes against other users is prohibited.

6.3 Sports Betting Rules

The following rules apply when betting on cricket, football, and other sports:

• Bets placed before a match begins may only be cancelled under specific conditions.
• If a match is cancelled or postponed, the bet amount will be refunded in accordance with the relevant rules.
• In live betting, bets placed after a market has closed are not accepted.

7 Responsible Gaming

pkokoo is firmly committed to responsible gaming practices. We believe gaming is an entertainment activity, not a solution to financial problems.

7.1 Self-Control Tools

pkokoo provides the following tools, which you can use at any time:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Betting Limits: Set a maximum betting amount within a specified period.
• Self-Exclusion: Temporarily deactivate your account for a set period.
• Reality Check: Receive reminders about your session after a set period of time.

7.2 Seeking Help

If you feel that gaming is having a negative impact on your life, please contact our support team. Our 24/7 live chat team is ready to assist you.

For more information, visit our Responsible Gaming page.

8 Account Suspension and Closure

pkokoo reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Suspicion of fraudulent or illegal activity.
• Creating an account with a false identity or false information.
• Operating multiple accounts.
• Bonus abuse or violation of other promotional policies.

8.1 Voluntary Account Closure

If you wish to close your account, contact our support team via live chat. Withdraw all valid balances before closing the account.

9 Privacy & Data Protection

pkokoo treats the protection of your personal information as its top priority. We keep your data secure using SSL encryption and modern security technology.

9.1 Data Collection & Use

• Information collected at the time of registration is used solely for account management and service improvement.
• Your personal information is not sold or transferred to third parties.
• Information may need to be disclosed in accordance with legal obligations or directives from authorities.

To learn about our full data protection policy, visit the Privacy Policy page.

10 Limitation of Liability

pkokoo is not responsible for the following:

• Gaming losses caused by internet disconnection or technical issues.
• Delays caused by failure of third-party servers or payment systems.
• Losses caused by the user's own negligence or mistakes.
• Unexpected technical errors beyond pkokoo's control.

10.1 Service Availability

pkokoo strives to provide 24/7 service, however occasional temporary disruptions may occur due to maintenance or unforeseen circumstances. pkokoo is not liable in such situations, but will work to resolve issues as quickly as possible.

11 Changes & Amendments

pkokoo reserves the right to change, add to, or amend these terms and conditions at any time. Users will be given appropriate notice before changes take effect.

• For significant changes, notice will be given via email or on the platform.
• Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.
• If you do not agree to the new terms and conditions, you will have the option to close your account and withdraw your balance.

Visit this page regularly to view the latest terms and conditions. The "Last Updated" date will be noted at the top of the page.

12 Contact

If you have any questions or uncertainties about these terms and conditions, please contact our support team:

• 24/7 Live Chat: Support in Bengali is available directly through live chat on the platform.
• Email: [email protected]

Our support team always strives to be there for you. For any legal or technical questions, let us know via live chat — we will respond as quickly as possible.